Operation & Support
SCS supports you throughout the entire life cycle of the jointly developed solutions, including operation, monitoring, maintenance, support, round-the-clock on-call service and end-customer hotline. The operational organisation is set up in such a way that the systems are maintained in operation by the development teams using a DevOps approach, which means that the comprehensive system know-how is available. Our support hotline addresses the concerns of your end customers in operating your systems in multiple languages. In addition, SCS offers a stand-by service for mission-critical systems.
SCS maintains our developed systems and keeps them up to date. This enables us to meet the highest demands in terms of security and stability.
Operating organisation until 7/24
SCS operates systems in a DevOps approach with high synergy between development and operations team. For mission-critical systems, SCS provides a 7/24 on-call service with development engineers.
End customer support
We look after the concerns of your end customers via system-specific hotlines: telephone support, ticketing system, end customer support