New VoIP infrastructure for Rega Operations Centre
For Rega, a fully integrated communication solution was developed for the operations centre, which is perfectly adapted to the processes. SCS has developed a new telephony infrastructure based on Voice-over-IP (VoIP).
-
Problem
The Swiss Air-Rescue Rega renewed its mission control system and needed a fully integrated communication solution based on VoIP for telephony and radio connection.
-
Solution SCS
A new telephony infrastructure was developed by SCS. The system is Voice-over-IP (VoIP) based and includes a user interface tailored to the needs of the officers in charge as well as two VoIP telephones per workstation.
-
Added value
The system is closely linked to a mission control system from Hexagon and thus ideally supports the operational processes of the heads of operations.
Project insights
In addition to voice communication and simple Polycom calls, the system also integrates Rega's own radio system Remico, which was also largely developed by Supercomputing Systems AG.
In addition to the introduction of the new systems, Rega's IT infrastructure was relocated to external data centres. The core elements of the telephony infrastructure run redundantly at two geographically separate locations. This ensures a high level of system availability.
The staff of the operations centre was closely involved in designing the operation of the system so that it could be optimally designed to suit the work processes.
The development of the system, including going live, took just under a year, so that the overall project plan could be kept unchanged.
