SCS Mico, the communication solution for operations centres
SCS Mico is a highly flexible and fully integrated VoIP telephony and radio solution for emergency control centres in the blue light sector and offers various innovative functionalities
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The challenge
The communication of blue light organisations is undergoing rapid change due to digitalisation, which offers completely new possibilities. At the same time, proven systems need to be integrated and their life cycle extended.
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SCS solution
SCS Mico is a highly flexible, state-of-the-art solution: web-based, virtualised, scalable and modularly expandable, with a special focus on usability.
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Added value
The high level of integration of all functionalities in one solution and the intuitive operation optimally support the work of the operating personnel. Seamless integration with Hexagon's OnCall operations control system allows processes to be optimised across all system components.
Insights into the solution
SCS Mico is a VoIP telephony and radio solution for operations centres. A highly redundant infrastructure offers basic functionalities such as voice recording, eCall, voice recognition and mixing of audio channels with a high degree of configurability. Third-party systems are integrated seamlessly, such as Polycom, which is widely used in Switzerland, as well as conventional radio systems, emergency call boxes or in-house communication systems, including MS Teams integration. The system is operated via a web-based solution and all communication across all channels takes place integrally via a single audio system (UCC).
Fully integrated video call functionality allows video telephony with alerting persons at the scene of the incident without the need to install apps on the mobile phone. This allows dispatchers to view the accident site or the scene of the incident.
Usability is central: ELS personnel are at the centre of the development of SCS Mico and are continuously involved in the design and further development of the solution. UX specialists analyse the processes and optimise the operation for the daily reality in the operations centre – this leads to a very high level of acceptance among staff.
