Mico - Communication solution for operations centers
SCS Mico is a highly flexible, fully integrated VoIP telephony and radio solution for emergency control centers in the blue light and industrial sectors. SCS Mico offers various innovative functionalities in the areas of video communication, voice and image processing as well as process automation. SCS is continuously developing the solution and operates installations as part of an ITILv4-based 7/24 support and maintenance organization.
Communication solution for operations centers
SCS Mico is a VoIP telephony and radio solution for operations centres. A highly redundant infrastructure offers basic functionalities such as voice recording, eCall, voice recognition and mixing of audio channels in a high configurability. Third-party systems are integrated in a lean way, such as Polycom, which is widely used in Switzerland, but also conventional radio systems, emergency call pillars or in-house communication systems up to MS Teams integration. Operation is via a web-based solution, all communication across all channels is done integrally via a single audio system (UCC).
Video communication to the accident site
Fully integrated video call functionality allows video telephony with alerting persons at the scene of the incident without the need to install apps on the cell phone. This allows dispatchers to view the scene of the accident or the scene of the incident. Innovative image processing algorithms enable future-oriented use cases for ambulances and police forces.
Language transcription and translation
The increasing importance of image and video material has a direct impact on the way control center personnel work. The processing of additional information is at the expense of traditional form filling and dialogs, so that processes must be increasingly automated. Thanks to modern language models and 'machine learning', conversations can be transcribed, translated and intelligently processed in real time, so that processes can be automated and the workload on staff reduced. Communication with foreign language speakers can be facilitated and supported.
Focus on ergonomics and usability
Usability is central: During the development of SCS Mico, ELS personnel are at the center of attention and are continuously involved in the design and further development of the solution. UX specialists analyze the processes together with the control center staff and optimize the operation for the daily reality in the operations center - this leads to a very high level of acceptance among the staff.
Operation and maintenance
SCS has a maintenance, operations and support organization with an on-call service that ensures secure operation 24/7/365. The processes are structured in accordance with ITILv4 and fit perfectly into the corresponding customer organizations.
Future security
Thanks to SCS's broad expertise and experience in various industries and technology areas, it is ensured that the Mico communication solution constantly reflects the latest developments - explorative, flexible and agile at the cutting edge, but always solid and with the customer's mission at the center.