{"id":8300,"date":"2026-09-11T05:49:39","date_gmt":"2026-09-11T03:49:39","guid":{"rendered":"https:\/\/www.scs.ch\/uncategorized-en-us\/scs-mico-the-communication-solution-for-dispatch-centers\/"},"modified":"2026-09-20T07:38:47","modified_gmt":"2026-09-20T05:38:47","slug":"scs-mico-the-communication-solution-for-dispatch-centers","status":"publish","type":"post","link":"https:\/\/www.scs.ch\/en\/case-studies\/scs-mico-the-communication-solution-for-dispatch-centers\/","title":{"rendered":"SCS Mico, the Communication Solution for Dispatch Centers"},"content":{"rendered":"

Initial Situation<\/h2><\/div>

Dispatch centers must manage an increasing number of communication channels and digital functions, while simultaneously continuing to operate proven radio and legacy systems. If these systems are operated separately, different interfaces and processes emerge. Therefore, an integrated solution is needed that brings together existing and new communication methods in a common operational interface. <\/p>\n<\/div>

\"Four<\/span><\/div><\/div><\/div>

Project Overview<\/h3><\/div>

Area of Application<\/strong>
Control centers for emergency services<\/p>\n<\/div>

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Area<\/strong>
Public Safety & Justice<\/p>\n<\/div>

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Solution<\/strong>
Telephony and Radio in a Single User Interface.<\/p>\n<\/div>

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Architecture<\/strong>
web-based, virtualized, scalable, and highly redundant<\/p>\n<\/div>

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Communication<\/strong>
Telephony and radio via a common audio system (UCC)<\/p>\n<\/div>

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Integrations<\/strong>
Hexagon OnCall dispatch system, Polycom, conventional radio systems, emergency call pillars, in-house communication, MS Teams<\/p>\n<\/div><\/div><\/div><\/div><\/div>

SCS’s Contribution<\/h2><\/div>

SCS developed Mico as an integrated communication platform for dispatch centers. Telephony, radio, video, and other systems are brought together in a web-based interface and tailored to the workflows of control center personnel. <\/p>\n<\/div><\/div><\/div>

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All Channels in One System<\/h4><\/div>
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Telephony and radio operate via a common audio system. Functions such as voice recording, eCall, and audio channel mixing can be flexibly configured and are operated on a highly redundant infrastructure. <\/p>\n<\/div><\/div><\/div>

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Existing Systems Integrated<\/h4><\/div>
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SCS Mico integrates existing systems such as Polycom, classic radio systems, emergency call pillars, internal communication systems, and MS Teams. The integration with Hexagon’s OnCall connects communication and incident management across system boundaries. <\/p>\n<\/div><\/div><\/div>

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Video and Voice Directly Integrated<\/h4><\/div>
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An integrated video call function allows viewing the incident location without the alerting person needing to install an app. Speech models can transcribe, translate, and further process conversations in real-time. <\/p>\n<\/div><\/div><\/div>

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Designed for Personnel<\/h4><\/div>
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Control center personnel are continuously involved in the design and further development. UX specialists analyze workflows and optimize usability for daily work in the dispatch center. <\/p>\n<\/div><\/div><\/div>

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Result<\/h2><\/div>

SCS Mico reduces the number of separate communication systems at the control center workstation and combines different channels into a common operational interface. Existing radio and third-party systems can continue to be used and gradually supplemented with new functions such as video, transcription, and translation. Thanks to its web-based and virtualized architecture, the platform can be adapted to different control centers and future requirements. <\/p>\n<\/div><\/div><\/div>

an audio system<\/h3><\/div>

for communication across all integrated channels.<\/p>\n<\/div><\/div><\/div>

high redundancy<\/h3><\/div>

for demanding control center operations.<\/p>\n<\/div><\/div><\/div>

Real-time<\/h3><\/div>

transcription and translation directly in conversation.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Services Used<\/h2><\/div><\/div><\/div>

High-Level Software<\/h3><\/div><\/div><\/div><\/div><\/div><\/div>

Algorithms, ML & AI<\/h3><\/div><\/div><\/div><\/div><\/div><\/div>

UX \/ UI<\/h3><\/div><\/div><\/div><\/div><\/div><\/div>

Public Safety & Justice<\/h3><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
\"A<\/div><\/div>

Your Contact Person<\/h2><\/div>
Stephan Moser<\/div><\/div>

Energy Systems & Public Safety
+41 43 456 16 00<\/a><\/p>\n<\/div>

Speak with the responsible specialist<\/span>Speak with the responsible specialist<\/span><\/div><\/a><\/div>

For questions regarding control center communication, system integration, and intelligent voice functions in the public safety sector.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Further Case Studies<\/h2><\/div>