Initial Situation

Rega was renewing its computer-aided dispatch system and required a fully integrated VoIP-based communication solution for telephony and radio connectivity. Communication across many channels was to be consolidated into a single, fail-safe solution and closely integrated into the new dispatch system.

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Project Overview

Client
Rega

Sector
Public Safety & Justice

Solution
Telephony and radio, tailored to operational processes.

System Environment
Hexagon dispatch system, Remico radio system, Polycom

Project Duration
just under one year until go-live

The SCS Contribution

SCS developed a new, Voice-over-IP-based telephony infrastructure with a user interface tailored to dispatchers and bundled all communication channels into an integrated solution (SCS Mico).

Development

VoIP telephony infrastructure with a user interface tailored to dispatchers, two VoIP phones per workstation.

Integration

Voice communication, Polycom calls, and Rega’s proprietary Remico radio system (largely developed by SCS) in one system.

Dispatch System Integration

Close connection to the Hexagon dispatch system, tailored to operational processes.

Operations & Availability

IT moved to external data centers, core elements redundant across two geographically separated locations.

Map of Switzerland with markers for the Rega operations center and the VoIP infrastructure; events are listed below.

Result

Telephony and radio are integrated into the new communication solution, with central components designed redundantly across two geographically separated locations. The go-live took place within the planned project schedule.

2 Locations

Core elements redundant, geographically separated

just under 1 year

Development including go-live

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Your Contact Person

Stephan Moser

Energy Systems & Public Safety
+41 43 456 16 00

For questions regarding comparable tasks and technical framework conditions.

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